Sweat to repay customers' ingenuity to create quality-Vexcor service record

On the morning of Saturday, August 8, 2020, two comrades from Jilin Chemical Company brought back our 2011 V170 products, which are made of 254ml 601 sheets (including ternary ethylene-propylene diagonal flow gaskets). The gaskets need to be disposed of before cleaning, re-replace the gaskets and solidify at high temperature. 

According to the company's normal processing process, cleaning takes one week, and then sticking pad and high temperature curing take a total of ten days. 

However, the customer proposed that it must be completed in four days. 

After communication and understanding, Vexcor supplied three sets of equipment (dual-use and one standby) to Jilin Chemical Company in 2007 and 2011 respectively, and two were in normal operation. 

Another backup device is used to another unit. 

One of the products of our company involved maintenance, disassembled and put aside. Because the customer thought that the price of Vexcor products was high, they bought another equipment in the same industry as a replacement product and ran with Vexcor equipment until August 7, 2020. another equipment in the same industry suddenly leaked and immediately opened for repair. as a result, all the gaskets fell off, and I didn't know what to do. 

So the plates that Vexcor originally dismantled were transported back to Vexcor for cleaning, changing pads and curing at high temperature.

In order to solve the problem as soon as possible and get the Vexcor equipment as soon as possible, the customers offered that they would rather have defects in quality and must guarantee the completion in four days. 

This does pose a big problem for Vexcor. 

Vexcor never works on products with flaws and problems in his hands. 

Vexcor should make both qualified products and perfect service. 

In line with the attitude of urgent customers, in order to meet the time requirements put forward by customers, and at the same time to ensure quality, we can only leave all the problems to ourselves to find a way to solve. 

Scrambling for time as much as possible is the only feasible way. 

Outside the company, Minister Gao crouched at the cleaning company and communicated with the company at any time on the progress of the cleaning; within the company, the single shadow section leader led everyone to make preparations in advance. 

The cleaning plates were transported and returned in batches, and after receiving the cleaned plates, everyone was surprised that the plates running with sulfuric acid medium for nearly 10 years were still as smooth as new after cleaning, which had to make Jihua customers say, from this point, we can see that the quality of Vexcor's purchase and use of raw materials is reliable and the best!

Next, it began to operate meticulously according to the process, which seemed to be in a state of war, and the staff of the plate workshop also echoed, working overtime until nearly 1: 00 a.m. on the 12th. The bonding was finished. Part of the high-temperature solidified plate came out at 4: 00 in the morning, and all the high-temperature solidified plate was released at 6: 00 in the morning. Under the leadership of the high minister and the long section, the employees of the board did not go home all night and struggled on the front line.

The van loaded with Vexcor products set out, which carries the hard work of Vickers, the true service of Vexcor for customers, and the heavy connotation of Vexcor brand.



During the time when the company was working overtime, customers came to the company every day to monitor the progress. Seeing that the workers were sweating and working hard, the customers took the initiative to offer several hundred yuan to the workers to buy dinner, but the workers did not accept it and smiled. This is our job, this is what we should do.

The high-temperature cured plate arrived at the Jilin Chemical Company at 16:00 on the same day. The maintenance staff of the Jilin Chemical equipment had long been waiting at the installation site, fighting overnight, hanging the board, assembling, clamping at noon on the 13th, officially starting the pressure test at 14:00, the pressure test was successful, and officially running at 16:00.

It is said that Vexcor's products are expensive. 

The high price has the reason of high price. First of all, in the selection of R & D design, closely centering on the customer's actual working conditions as the principle of optimizing the design concept; secondly, the selection of raw materials must be of good quality. 

In the manufacturing process, the French manufacturing process is completely adopted (overall blanking, cleaning, high temperature curing), and finally, strict quality inspection means are adopted. The large plate is convenient for customer maintenance and disassembly, and a point positioning strengthening piece is designed at the positioning port.... 

Every link, every detail, has been done to the extreme. 

After this event, Jihua customers declare that they will choose only Vexcor for future products, and only Vexcor for partners in the future. 

This is Vexcor's character, quality and brand. 

The most important thing is people, people should have moral character, only people with good moral character will have good quality, with good moral character and good quality, will produce a good brand of products.

Profit comes from sincerity, reputation from letter. 

Siping Vickers Heat Exchange equipment Co., Ltd. has spent 50 years, has been adhering to the concept of quality, service, quality, brand, whether new and old customers, as long as they choose Vexcor, they will strive to do their best!